Christmas came early for the airlines. Last week, the Department of Transportation (DOT) abolished an Obama-era proposal that required carriers to disclose baggage fees. The reversal is a gift for the airlines’ bottom line and a slap in the face for flyers who deserve transparency when buying a ticket. Soon, when you buy through a third-party site… Read More


We have the perfect slogan that tops off this ‘annus horribilis’ year for flyers: Passengers want to be badly treated.  This is courtesy of the CEO of the International Air Transport Association (IATA) who went on to say that people “don’t want to pay for comfort on-board.” FlyersRights.org’s president, Paul Hudson replied, “Wow. It’s now on the record that the airline… Read More


  Whether your clan will drive over the river and through the woods, or take a plane – traveling during Thanksgiving is hectic. As usual, that’s the case this year as 28.5 million Americans are expected fly, an increase of 3 percent over last Thanksgiving says Airlines for America (A4A), a trade group of the airline industry. A4A… Read More


Flyers hate being packed ever-more tightly like sardines in a tin, but that’s where we are today. In October, American Airlines revealed that it will insert 12 more seats, or two rows, into its economy class on its Boeing 737-800 fleet and an extra nine seats into its Airbus A321s. At the same time, JetBlue said it will… Read More


Last week, more than 200 American Airlines mechanics demonstrated in Times Square along with Transport Workers Union members against the farming out of their jobs. Besides the loss of US jobs, the larger concern is the danger to public safety or national security that arises from the offshoring maintenance work on commercial aircraft fleets. Most passengers don’t know that all… Read More


  Last week, an investigative report by the Daily Beast revealed that economy-class seats are so tight that crash test dummies were consistently breaking seatback video screens with their heads during simulations. This troubling report also noted that no coach seats today comply with Department of Transportation regulations for the brace position. FlyersRights has been raising the alarm… Read More


There was no shortage of stories about businesses stepping up to the plate to assist Houstonians after hurricane Harvey. Heartfelt concern was responsible for increasing options for citizens suffering from water damage. Airbnb even deferred its service charges and asked property owners to open their listings for free to those displaced by Harvey. In contrast to… Read More


If you listen to the tales of people trying to get refunds from airlines and tour companies, you realize they’ll go to great lengths to weasel out of their responsibilities. The Economist says investors prefer airlines with good customer service, and that there is value, it seems, in caring. However, last week, a family told News 6 in… Read More


  The eighth amendment to the US Constitution prohibits “Cruel and unusual punishment” – meant to safeguard Americans against suffering, pain, or humiliation. Can sitting in an economy class airline seat apply to that definition, considering how painful it is to endure for many Americans? FlyersRights has argued in court that health and safety are at risk because airlines continue to… Read More