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June 2007 Report Card
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- “I also did not receive any hotel accommodations, and the
gate operator emphatically told all of us on the plane that American
would NOT help pay for anyone's accommodations. Due to the costs of my
hotel stay in Austin, a Jet Blue flight I was forced to book since AA
could not get me to New York before the 31st (I was obviously supposed
to be there on the 29th), a missed night in a hotel in Manhattan that I
was forced to pay for, and taxi fare back and forth from Austin to my
hotel, my monetary costs from this delay alone are well over $700. A
$100 voucher would indeed be a huge slap in the face.”
- “Back at DFW my daughter who has an autistic 2 yr. old was
driving around the airport wondering where I was. Finally after a phone
call from me she parked went to the AA ticket counter to ask for
information which was rudely told "It’s the weather haven't you been
watching TV?" to which she replied she had been circling the airport.”
- “I had a woman on my flight that had recently had back/hip
surgery. Upon taking her pain medication with no food she
vomited. She asks the stewardess to take the bag and dispose of
it and her reply was we have no TRASH BAGS you'll have to hold on to
it.”
- “There was a small lap dog who had DOGGIE POOP on the seat
and the owner upon being given napkins for the passenger to clean up
the mess she also was told to hold on to the mess as there were no
TRASH BAGS.”
- “It was thirteen continuous hours in the same
aircraft. The only food available were a few small snacks and a
couple of soda pops (per person). Additionally, the toilets overflowed,
and the water in the bathroom ran dry, so I was not able to wash my
hands after relieving myself. - It was disgusting.”
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