You want to know where all the mad flyers are? I'll tell you.
In your aircraft.
You got passengers? Then you got angry customers. NOBODY has a pleasant experience flying. It's just a question of how arduous, how difficult and how frustrating your flight was -- not WHETHER it was arduous, difficult and frustrating, that's something you can take for granted.
The answer to the question, "How was your flight?" Is never, "Great!". At the very best it's an indifferent, "oh, fine, I guess.", meaning no more delays than usual, no luggage lost or damaged this time, nothing worse than the usual indignities. No worse than the dreadful usual.
The airlines, all of them, have taken something as fundamentally exciting as flying through the air (!) and made it boring, mundane and about as exciting as hopping on a bus for a trip whose monotony is broken only by a very small drink. Then you've made that experience excruciating. One must arrive hours early, in order to stand in line and pass through "security" which has NEVER managed to prevent any serious airline incidents, but which has become "Thieves-R-US" for stealing the contents of luggage, (and damaging what isn't stolen).
All this waiting is despite your knowing ahead of time exactly how many people would be coming and when -- information that restaurants would just kill to have! Yet the airlines can't manage to avoid sticking people in one long queue after another.
Now you've taken to stranding passengers on the tarmac, for hours, with failing restroom facilities, nothing to drink, crying babies and general misery. Yet the new CEO of Continental called the regulation saying he couldn't do that anymore, "silly". The airlines have been called "the worst-managed business in America", and it looks like you're working hard to retain that proud title.
Let me re-iterate: you don't HAVE any happy customers. All of them are angry, all of them are frustrated, it's just a question of degree. You DO run the worst-managed business in the country, and you continue to do a really terrible job of it. You've dumped most of your pension responsibilities on the taxpayers, but despite this you can't seem to run a profitable business, or keep your employees OR customers happy.
We fly on your airline because we don't have a choice. Many of us now look for any alternative where we would have flown before. (Aw, can't we drive instead? With the lines and the waiting it ends up taking just as long to fly there, and at least we don't arrive tired, tense, frustrated and hungry.)
We're all kinda looking forward to the day when YOUR industry asks for a public bail-out, when we'll tell our representatives, "You vote for this and I'll volunteer to work for your opponent, no matter who it is, next election." No WAY, baby.
Perhaps if you simply fired everyone at the rank of vice-president or above, throughout the industry, and then never hire an officer who has ever worked in the airline industry, you might be able to rebuild a reasonable business. They won't have any experience, but trust me, your experience is the problem. The old ways of doing things are exactly what we want to be rid of, and they don't any of them have any experience at running a profitable company anyway.
I realize that it's not ALL the airlines' fault, but so what? If allowed, you'd ALL blame each other and your lap-dogs at the CAB/FAA, then do absolutely nothing different. (As you've done for the past forty years.)
A good start, frankly, would be firing astroturfers like you, flyer68.